Refund Policy

We have a 30-day free return policy, which means you have 30 days after receiving your item to request a free return. Return shipping is also free.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@tegusuk.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@tegusuk.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After our evaluation, if your order has damage or manufactoring errors then you can get free replacement or a refund if you contact us within 30 days of product delivery.


Exceptions / non-returnable items
Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

Please note that a free replacement is not offered in these cases:

  • Lost orders with an incorrect delivery address provided by the customer.
  • Products that were received as requested; however, the customer wishes to have another size/color instead.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The exchange is free.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@tegusuk.com.